Shipping policy

Shipping Policy

At Hammond 4WD, we are committed to getting your vehicle parts to you efficiently and securely. Please review our shipping policy below.

1. Shipping Destinations

We currently ship to addresses within Australia. For international shipping inquiries, please contact us directly at admin@hammond4wd.com.au.

2. Processing Time

Orders are typically processed and dispatched within 2 business days (Monday to Friday, excluding public holidays) after your order is placed and payment is confirmed. Please note that during peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any significant delays.

3. Shipping Methods and Carriers

We use reliable shipping carriers to ensure your parts arrive safely. Our primary shipping partners include:

  • Australia Post

  • Couriers Please

The available shipping methods and estimated delivery times will be presented at checkout.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost for your order during the checkout process before finalising your purchase.

5. Estimated Delivery Times

Once dispatched, estimated delivery times are as follows:

  • Standard Shipping: 3 - 4 business days

  • Express Shipping (if offered): 2 - 3 business days

Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances, carrier delays, or remote locations.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number on the carrier's website to monitor the progress of your delivery.

7. Shipping Address Accuracy

It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

8. Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at admin@hammond4wd.com.au within 2 days of the expected delivery date. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution.

9. Authority to Leave (ATL)

If you provide "Authority to Leave" instructions, you acknowledge that Hammond 4WD and our shipping carriers are not responsible for any loss or damage to the package once it has been left at the specified location.

10. Contact Us

If you have any questions about our shipping policy or your order, please do not hesitate to contact us:

Email: admin@hammond4wd.com.au